Shipping Policy

Delivery times

Heavenly Fudge aims to dispatch all stocked items within 3-5 working days in New Zealand. Rural delivery services can take approximately 3 additional days.

Please allow an extra 1-2 days for delivery after a public holiday, as this covers busier times in our dispatch area and busy times with the courier companies.

* Please note we can not courier to PO Box addresses so please provide a physical address for delivery.

Our standard delivery service

Signature required: We use a signature required service as our standard service. This means that you will need to sign for the package from the courier. If you are not available to sign for the package the courier will leave a ‘Card to Call’ so you can arrange pick-up or redelivery.

Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time.

Carriers

We use Toll IPEC to deliver our orders. Items are dispatched as a tracked signature parcel.

Shipping charges

Our standard shipping charge nationwide (New Zealand) is $5.00 or $8.50 for rural delivery.

Rural delivery – Unfortunately we must pass on the additional charge that we are charged for delivering to rural delivery addresses.

Order Tracking

A tracking # is available on request. If your order has not arrived within 10 working days of ordering, please contact us either by email admin@heavenlyfudge.co.nz or phone 07 839 6209.